First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management - Managing one's own time and the time of others.

People in this career often know a lot about:

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Monitor work environment to ensure safety or adherence to specifications.
• Monitor loading processes to ensure they are performed properly.
• Notify others of emergencies, problems, or hazards.
• Plan production or operational procedures or sequences.
• Resolve personnel problems.

• Verify information or specifications.
• Schedule operational activities.
• Plan work operations.
• Explain regulations, policies, or procedures.
• Direct material handling or moving activities.
• Record operational or production data.
• Inspect material-moving equipment to detect problems.
• Estimate technical or resource requirements for development or production projects.
• Meet with coworkers to communicate work orders or plans.
• Evaluate performance of applicants, trainees, or employees.
• Train transportation or material moving personnel.
• Recommend personnel decisions or human resources activities.
• Provide transportation information to passengers or customers.
• Inspect facilities to ensure compliance with safety, quality, or service standards.
• Acquire supplies or equipment.
• Support the professional development of others.

• First-Line Supervisors of Material-Moving Machine and Vehicle Operators

• Transportation, Storage, and Distribution Managers

• Food Service Managers

• Postmasters and Mail Superintendents

• Industrial Production Managers

• First-Line Supervisors of Personal Service Workers

• Chefs and Head Cooks

• First-Line Supervisors of Retail Sales Workers

• General and Operations Managers

• First-Line Supervisors of Housekeeping and Janitorial Workers