First-Line Supervisors of Retail Sales Workers

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.

People in this career often do these activities:

• Greet customers, patrons, or visitors.
• Answer customer questions about goods or services.
• Supervise sales or support personnel.
• Establish operational policies.
• Examine condition of property or products.

• Monitor sales activities.
• Train sales personnel.
• Assign duties or work schedules to employees.
• Maintain records of sales or other business transactions.
• Develop marketing plans or strategies.
• Set up merchandise displays.
• Coordinate sales campaigns.
• Clean work areas.
• Sell products or services.
• Prepare financial documents, reports, or budgets.
• Monitor inventories of products or materials.
• Purchase stocks of merchandise or supplies.
• Monitor work areas to provide security.
• Authorize financial actions.
• Prepare operational budgets.
• Monitor market conditions or trends.

• First-Line Supervisors of Food Preparation and Serving Workers

• First-Line Supervisors of Housekeeping and Janitorial Workers

• Retail Salespersons

• Gambling Managers

• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

• First-Line Supervisors of Gambling Services Workers

• Bartenders

• Hotel, Motel, and Resort Desk Clerks

• Wholesale and Retail Buyers, Except Farm Products

• Dispatchers, Except Police, Fire, and Ambulance