Patient Representatives

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What do they do?

Assist patients in obtaining services, understanding policies and making health care decisions.

Also known as:

Access Representative, Admissions Coordinator, Admitting Representative, Case Manager, Medicaid Service Coordinator (MSC), Patient Access Coordinator, Patient Access Specialist, Patient Advocate, Patient Navigator, Patient Registrar, Patient Resource Worker, Patient Service Representative

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Projected Growth Rate

Employment of Health Technologists and Technicians, All Other is projected to grow 19 percent from 2018 to 2028, much faster than average compared to all occupations.

★ You’re seeing projected growth rate for Health Technologists and Technicians, All Other because we don’t have information for Patient Representatives.
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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 19%

    Percent Change

    Ranks #13 in job growth rate
  • 200

    Annual Projected Job Openings

    Ranks #18 in net job growth
★ You’re seeing projected employment information for Health Technologists and Technicians, All Other because we don’t have information for Patient Representatives.

Education Level

N/A

Percent of workers in this field

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
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Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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Activities: what you might do in a day

People in this career often do these activities:

  • Coordinate operational activities.
  • Interview employees, customers, or others to collect information.
  • Refer customers to appropriate personnel.
  • Maintain current knowledge related to work activities.
  • Explain regulations, policies, or procedures.
  • Train personnel.
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This page includes data from:

O*NET OnLine Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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