What do they do?
Assist patients in obtaining services, understanding policies and making health care decisions.
Also known as:
Access Representative (Access Rep), Admissions Coordinator, Admitting Representative (Admitting Rep), BCPA (Board Certified Patient Advocate), Case Manager, Patient Access Specialist, Patient Advocate, Patient Navigator, Patient Registrar, Patient Resource Worker, Patient Service Representative (Patient Service Rep), Service Coordinator
No Data Available
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0.3%
Change
Ranks #62 in job growth rate590Job Openings
Ranks #6 in net job growth
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- Some college, no degree (28%)
- Bachelor's degree (20%)
- Associate's degree (20%)
- High school diploma equivalent (19%)
- Master's degree (8%)
- Less than high school diploma (3%)
- Doctorate or Professional Degree (2%)
Most Popular Majors that prepare Patient Representatives
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#1
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Degrees Granted
261,871
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Female Students
225,523
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Male Students
36,348
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Median Starting Salary
$57,500
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-
#2
-
Degrees Granted
56,477
-
Female Students
49,212
-
Male Students
7,265
-
Median Starting Salary
$33,800
-
-
#3
-
Degrees Granted
31,341
-
Female Students
22,698
-
Male Students
8,643
-
Median Starting Salary
$37,307
-
-
#4
-
Degrees Granted
24,007
-
Female Students
19,099
-
Male Students
4,908
-
Median Starting Salary
$38,300
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-
#5
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Degrees Granted
14,702
-
Female Students
12,885
-
Male Students
1,817
-
Median Starting Salary
$57,500
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People in this career often have these skills:
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
People in this career often know a lot about:
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
People in this career often have talent in:
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Speech Recognition - The ability to identify and understand the speech of another person.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
People in this career often do these activities:
- Coordinate operational activities.
- Interview employees, customers, or others to collect information.
- Maintain current knowledge related to work activities.
- Refer customers to appropriate personnel.
- Explain regulations, policies, or procedures.
- Prepare research or technical reports.
- Analyze financial information.
- Provide information to coworkers.
- Teach basic living or other adaptive skills to patients or caregivers.
- Instruct patients in the use of assistive equipment.
- Prepare informational or reference materials.
- Distribute materials to employees or customers.
- Train personnel.
This page includes data from:
Career data:
O*NET 31.0 Database
by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics
Occupational Employment Statistics
Videos:
CareerOneStop
, USDOL/ETA and the Minnesota Department of Employment & Economic Development
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