Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Telecommunicator, Call Taker, Communications Officer, Communications Operator, Communications Specialist, Dispatcher, Emergency Communications Dispatcher, Emergency Communications Officer (ECO), Emergency Communications Operator (ECO), Emergency Dispatcher, Emergency Medical Dispatcher, Emergency Telecommunications Dispatcher (ETD), Fire Dispatcher, Police and Fire Dispatcher, Police Communications Dispatcher, Police Communications Operator, Police Dispatcher, Public Safety Dispatcher, Public Safety Telecommunicator, Radio Dispatcher, Telecommunications Officer, Telecommunications Specialist, Telecommunicator
Employment of Police, Fire, and Ambulance Dispatchers is projected to grow 6 percent from 2018 to 2028, about as fast as average compared to all occupations.
Annual Projected Job Openings
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Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics
Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development