Public Safety Telecommunicators

job search icon

What do they do?

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Also known as:

911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Telecommunicator, Call Taker, Communications Officer, Communications Operator, Communications Specialist, Dispatcher, Emergency Communications Dispatcher, Emergency Communications Officer (ECO), Emergency Communications Operator (ECO), Emergency Dispatcher, Emergency Medical Dispatcher, Emergency Telecommunications Dispatcher (ETD), Fire Dispatcher, Police and Fire Dispatcher, Police Communications Dispatcher, Police Communications Operator, Police Dispatcher, Public Safety Dispatcher, Public Safety Telecommunicator, Radio Dispatcher, Telecommunications Officer, Telecommunications Specialist, Telecommunicator

job search icon

Projected Growth Rate

Employment of Police, Fire, and Ambulance Dispatchers is projected to grow 6 percent from 2018 to 2028, about as fast as average compared to all occupations.

★ You’re seeing projected growth rate for Police, Fire, and Ambulance Dispatchers because we don’t have information for Public Safety Telecommunicators.
job search icon

Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 6.8%

    Percent Change

    Ranks #21 in job growth rate
  • 290

    Annual Projected Job Openings

    Ranks #12 in net job growth
★ You’re seeing projected employment information for Police, Fire, and Ambulance Dispatchers because we don’t have information for Public Safety Telecommunicators.

Education Level

  • Doctorate or Professional Degree (0.3%)
  • Master's degree (2.6%)
  • Bachelor's degree (19.5%)
  • Associate's degree (18.2%)
  • Some college, no degree (37.9%)
  • High school diploma equivalent (20.6%)
  • Less than high school diploma (0.9%)

Percent of workers in this field

Looking for colleges that offer a specific major? Use the College Match Tool to find your best-matched schools and discover your estimated Net Price!

job search icon

Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Coordination - Adjusting actions in relation to others' actions.
View more
job search icon

Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
View more
job search icon

Abilities

People in this career often have talent in:

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Speech Clarity - The ability to speak clearly so others can understand you.
View more
job search icon

Activities: what you might do in a day

People in this career often do these activities:

  • Discuss goods or services information with customers or patrons.
  • Coordinate operational activities.
  • Maintain call records.
  • Operate communications equipment or systems.
  • Confer with coworkers to coordinate work activities.
  • Answer telephones to direct calls or provide information.
View more

This page includes data from:

O*NET OnLine Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

College Raptor loading bar gif.
College Raptor Loading Screen College Raptor Loading Screen