Dispatchers, Except Police, Fire, and Ambulance

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What do they do?

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Also known as:

Aircraft Dispatcher, City Dispatcher, Dispatch Manager, Dispatch Supervisor, Dispatcher (Dispatch), Motor Coach Supervisor, Operations Dispatcher, Rail Operations Controller, School Bus Dispatcher, Train Dispatcher, Truck Dispatcher

Typical Wages

Annual wages for Dispatchers, Except Police, Fire, and Ambulance in United States

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Projected Growth Rate

Employment of Dispatchers, Except Police, Fire, and Ambulance is projected to show little or no change from 2018 to 2028.

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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 1.7%

    Percent Change

    Ranks #20 in job growth rate
  • 560

    Annual Projected Job Openings

    Ranks #11 in net job growth

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Typical College Majors

Majors that prepare Dispatchers, Except Police, Fire, and Ambulance:

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★ Number of granted degrees for degree type, All, is listed after the major.

Education Level

  • Doctorate or Professional Degree (0.2%)
  • Master's degree (2.2%)
  • Bachelor's degree (14.6%)
  • Associate's degree (11.1%)
  • Some college, no degree (34.9%)
  • High school diploma equivalent (32.2%)
  • Less than high school diploma (4.7%)

Percent of workers in this field

★ You’re seeing education information for Dispatchers, except police, fire, and ambulance(1) because we don’t have information for Dispatchers, Except Police, Fire, and Ambulance. Please note the information may not be the same for both occupations.

Colleges that Prepare

Colleges with the most graduates that become Dispatchers, Except Police, Fire, and Ambulance:

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Best colleges for Dispatchers, Except Police, Fire, and Ambulance:

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management - Managing one's own time and the time of others.
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Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
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Activities: what you might do in a day

People in this career often do these activities:

  • Track goods or materials.
  • Schedule operational activities.
  • Operate communications equipment or systems.
  • Relay information between personnel.
  • Respond to customer problems or complaints.
  • Prepare employee work schedules.
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This page includes data from:

O*NET OnLine Career data: O*NET 24.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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