What do they do?

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Also known as:

Aircraft Dispatcher, Bus Dispatcher, Charter Coordinator, City Dispatcher, Dispatcher (Dispatch), Mine Dispatcher, Paratransit Dispatcher, School Bus Dispatcher, Taxi Dispatcher, Train Dispatcher, Truck Dispatcher

Typical Wages

Projected Growth Rate

Employment of Dispatchers, Except Police, Fire, and Ambulance is projected to grow 8 percent from 2020 to 2030, about as fast as average compared to all occupations.

Projected Employment in VA

No Data Available
  • 8.4%

    Change

    Ranks #27 in job growth rate
    500

    Job Openings

    Ranks #18 in net job growth

Best colleges for Dispatchers, Except Police, Fire, and Ambulance

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (<1%)
  • Master's degree  (2%)
  • Bachelor's degree  (14%)
  • Associate's degree  (11%)
  • Some college, no degree  (32%)
  • High school diploma equivalent  (32%)
  • Less than high school diploma  (8%)

Typical College Majors

Most Popular Majors that prepare Dispatchers, Except Police, Fire, and Ambulance

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People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Time Management - Managing one's own time and the time of others.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

People in this career often do these activities:

  • Schedule operational activities.
  • Prepare employee work schedules.
  • Respond to customer problems or complaints.
  • Relay information between personnel.
  • Operate communications equipment or systems.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Maintain operational records.
  • Coordinate operational activities.
  • Track goods or materials.
  • Select resources needed to accomplish tasks.
  • Provide information to coworkers.
  • Distribute materials to employees or customers.
  • Order materials, supplies, or equipment.

This page includes data from:

O*NET OnLine Career data: O*NET 28.2 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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