First-Line Supervisors of Gambling Services Workers

People in this career often have these skills:

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

People in this career often do these activities:

• Monitor operational quality or safety.
• Resolve customer complaints or problems.
• Monitor patron activities to identify problems or potential problems.
• Communicate with management or other staff to resolve problems.
• Perform basic equipment maintenance.

• Greet customers, patrons, or visitors.
• Maintain financial or account records.
• Maintain knowledge of business operations.
• Explain regulations, policies, or procedures.
• Operate gaming equipment.
• Respond to customer inquiries.
• Prepare operational reports or records.
• Conduct amusement or gaming activities.
• Conduct gaming transactions.
• Enforce rules or regulations.
• Assign duties or work schedules to employees.
• Supervise service workers.
• Distribute resources to patrons or employees.
• Clean facilities or equipment.
• Evaluate employee performance.
• Manage budgets for personal services operations.
• Develop plans for programs or services.

• Gambling Managers

• Gambling Surveillance Officers and Gambling Investigators

• Transportation Security Screeners

• Gambling and Sports Book Writers and Runners

• Concierges

• First-Line Supervisors of Retail Sales Workers

• Gambling Change Persons and Booth Cashiers

• First-Line Supervisors of Office and Administrative Support Workers

• Gambling Cage Workers

• Office Machine Operators, Except Computer