Gambling Managers

People in this career often have these skills:

• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Persuasion - Persuading others to change their minds or behavior.
• Instructing - Teaching others how to do something.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Negotiation - Bringing others together and trying to reconcile differences.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Speech Recognition - The ability to identify and understand the speech of another person.

• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Far Vision - The ability to see details at a distance.

People in this career often do these activities:

• Monitor activities of individuals to ensure safety or compliance with rules.
• Communicate organizational policies and procedures.
• Monitor flow of cash or other resources.
• Resolve customer complaints or problems.
• Promote products, services, or programs.
• Maintain personnel records.

• Prepare staff schedules or work assignments.
• Maintain knowledge of current developments in area of expertise.
• Determine pricing or monetary policies.
• Monitor resources.
• Evaluate employee performance.
• Conduct financial or regulatory audits.
• Conduct employee training programs.
• Interview employees, customers, or others to collect information.
• Hire personnel.
• Collect payments for goods or services.
• Manage guest services.
• Develop organizational policies or programs.
• Compile operational data.

• General and Operations Managers

• Administrative Services Managers

• Lodging Managers

• First-Line Supervisors of Gambling Services Workers

• First-Line Supervisors of Personal Service Workers

• Residential Advisors

• First-Line Supervisors of Retail Sales Workers

• First-Line Supervisors of Non-Retail Sales Workers

• First-Line Supervisors of Office and Administrative Support Workers

• First-Line Supervisors of Material-Moving Machine and Vehicle Operators