Fast Food and Counter Workers

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

People in this career often do these activities:

• Communicate with customers to resolve complaints or ensure satisfaction.
• Clean food preparation areas, facilities, or equipment.
• Clean tableware.
• Process customer bills or payments.
• Take customer orders.

• Balance receipts.
• Operate cash registers.
• Serve food or beverages.
• Cook foods.
• Clean food service areas.
• Order materials, supplies, or equipment.
• Prepare hot or cold beverages.
• Collect dirty dishes or other tableware.
• Move equipment, supplies or food to required locations.
• Arrange tables or dining areas.
• Add garnishes to food.
• Package food or supplies.
• Communicate dining or order details to kitchen personnel.
• Arrange food for serving.
• Stock serving stations or dining areas with food or supplies.
• Deliver items.
• Prepare foods or meals.
• Manage preparation of special meals or diets.
• Train food preparation or food service personnel.
• Schedule dining reservations.

• Cooks, Fast Food

• Cooks, Short Order

• Food Preparation Workers

• Waiters and Waitresses

• Food Servers, Nonrestaurant

• Dining Room and Cafeteria Attendants and Bartender Helpers

• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

• Ushers, Lobby Attendants, and Ticket Takers

• Cashiers

• Stockers and Order Fillers