What do they do?

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Also known as:

Computer Network Specialist, IT Consultant (Information Technology Consultant), Network Analyst, Network Specialist, Network Support Specialist, Network Technical Analyst, Network Technician, Personal Computer Network Analyst, Systems Specialist, Systems Support Specialist, Technical Support Specialist

Typical Wages

Projected Growth Rate

Employment of Computer Network Support Specialists (SOC 2018) is projected to grow 8 percent from 2020 to 2030, about as fast as average compared to all occupations.

Projected Employment in VA

No Data Available
  • 8.8%

    Change

    Ranks #35 in job growth rate
    650

    Job Openings

    Ranks #8 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (1%)
  • Master's degree  (10%)
  • Bachelor's degree  (38%)
  • Associate's degree  (16%)
  • Some college, no degree  (24%)
  • High school diploma equivalent  (10%)
  • Less than high school diploma  (1%)

Typical College Majors

Most Popular Majors that prepare Computer Network Support Specialists

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People in this career often have these skills:

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

People in this career often know a lot about:

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

  • Create electronic data backup to prevent loss of information.
  • Implement security measures for computer or information systems.
  • Analyze security of systems, network, or data.
  • Resolve computer network problems.
  • Document network-related activities or tasks.
  • Configure computer networks.
  • Install computer software.
  • Troubleshoot issues with computer applications or systems.
  • Provide technical support for computer network issues.
  • Test computer system operations to ensure proper functioning.
  • Monitor the performance of computer networks.
  • Analyze data to identify or resolve operational problems.
  • Maintain computer hardware.
  • Develop specifications for computer network operation.
  • Install computer hardware.
  • Test computer hardware performance.
  • Test software performance.
  • Update knowledge about emerging industry or technology trends.
  • Train others in computer interface or software use.
  • Document operational activities.
  • Conduct research to gain information about products or processes.
  • Prepare instruction manuals.

This page includes data from:

O*NET OnLine Career data: O*NET 28.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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