What do they do?

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Also known as:

Appointment Scheduler, Clerk Specialist, Front Desk Receptionist, Greeter, Information Assistant (Info Assistant), Information Receptionist (Info Receptionist), Medical Receptionist, Member Services Representative (Member Services Rep), Office Assistant, Receptionist, Registration Clerk, Scheduler

Typical Wages

Projected Growth Rate

Employment of Receptionists and Information Clerks is projected to grow 6 percent from 2020 to 2030, about as fast as average compared to all occupations.

Projected Employment in VA

No Data Available
  • 6.4%

    Change

    Ranks #28 in job growth rate
    4,020

    Job Openings

    Ranks #23 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (<1%)
  • Master's degree  (3%)
  • Bachelor's degree  (15%)
  • Associate's degree  (14%)
  • Some college, no degree  (32%)
  • High school diploma equivalent  (33%)
  • Less than high school diploma  (4%)

People in this career often have these skills:

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.

People in this career often do these activities:

  • Schedule appointments.
  • Answer telephones to direct calls or provide information.
  • Greet customers, patrons, or visitors.
  • Collect deposits, payments or fees.
  • Analyze operational or research data.
  • Calculate costs of goods or services.
  • Send information, materials or documentation.
  • Respond to customer problems or complaints.
  • File documents or records.
  • Discuss goods or services information with customers or patrons.
  • Proofread documents, records, or other files to ensure accuracy.
  • Operate computers or computerized equipment.
  • Sort mail.
  • Distribute incoming mail.
  • Record personnel information.
  • Schedule operational activities.
  • Prepare business correspondence.
  • Clean facilities or equipment.
  • Provide notifications to customers or patrons.
  • Order materials, supplies, or equipment.
  • Guide patrons on tours.

This page includes data from:

O*NET OnLine Career data: O*NET 28.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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