Insurance Claims and Policy Processing Clerks

job search icon

What do they do?

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Also known as:

Claim Processing Specialist, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative, Enrollment Representative, Insurance Analyst, Policy Service Coordinator, Policy Services Representative, Processing Clerk

Typical Wages

Annual wages for Insurance Claims and Policy Processing Clerks in United States

job search icon

Projected Growth Rate

Employment of Insurance Claims and Policy Processing Clerks is projected to grow 5 percent from 2018 to 2028, about as fast as average compared to all occupations.

job search icon

Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 5.3%

    Percent Change

    Ranks #31 in job growth rate
  • 690

    Annual Projected Job Openings

    Ranks #25 in net job growth

Education Level

  • Doctorate or Professional Degree (1.2%)
  • Master's degree (4.3%)
  • Bachelor's degree (21.7%)
  • Associate's degree (13.4%)
  • Some college, no degree (31.8%)
  • High school diploma equivalent (25.7%)
  • Less than high school diploma (2%)

Percent of workers in this field

Looking for colleges that offer a specific major? Use the College Match Tool to find your best-matched schools and discover your estimated Net Price!

job search icon

Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
job search icon

Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
job search icon

Abilities

People in this career often have talent in:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Clarity - The ability to speak clearly so others can understand you.
View more
job search icon

Activities: what you might do in a day

People in this career often do these activities:

  • Check data for recording errors.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Compile data or documentation.
  • Send information, materials or documentation.
View more

This page includes data from:

O*NET OnLine Career data: O*NET 26.0 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

College Raptor loading bar gif.
College Raptor Loading Screen College Raptor Loading Screen