Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Account Representative, Call Center Representative, Client Services Representative, Contact Center Specialist, Customer Care Representative (CCR), Customer Service Agent, Customer Service Coordinator, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Hub Associate, Member Services Representative, Sales Facilitator, Service Representative
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★ Number of granted degrees for degree type, Award of less than 1 academic year, is listed after the major.
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Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics
Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development