Customer Service Representatives

What do they do?

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Also known as:

Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Coordinator, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Hub Associate, Member Services Representative, Sales Facilitator, Service Representative

Typical Wages

Annual wages for Customer Service Representatives in United States

Projected Growth Rate

Employment of Customer Service Representatives is projected to grow 7 percent from 2016 to 2026, about as fast as average compared to all occupations.

Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 7.9%

    Percent Change

    Ranks #18 in job growth rate
  • 8,770

    Annual Projected Job Openings

    Ranks #14 in net job growth

Select Type of Degree:

Typical College Majors

Majors that prepare Customer Service Representatives:

Indicates your preferred majors

★ Number of granted degrees for degree type, Award of less than 1 academic year, is listed after the major.

Education Level

  • Doctorate or Professional Degree (0.7%)
  • Master's degree (4%)
  • Bachelor's degree (21.5%)
  • Associate's degree (11.9%)
  • Some college, no degree (31.2%)
  • High school diploma equivalent (26.7%)
  • Less than high school diploma (4.1%)

Percent of workers in this field

Colleges that Prepare

Colleges with the most graduates that become Customer Service Representatives:

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
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Activities: what you might do in a day

People in this career often do these activities:

  • Discuss goods or services information with customers or patrons.
  • Respond to customer problems or complaints.
  • Maintain financial or account records.
  • Refer customers to appropriate personnel.
  • Calculate costs of goods or services.
  • Collect deposits, payments or fees.
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This page includes data from:

O*NET OnLine Career data: O*NET 24.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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