What do they do?

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Also known as:

Account Representative, Call Center Representative, Client Services Representative, Contact Center Specialist, Customer Care Representative (CCR), Customer Service Agent, Customer Service Coordinator, Customer Service Representative (CSR), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Hub Associate, Member Services Representative (Member Services Rep), Service Representative

Typical Wages

Projected Growth Rate

Employment of Customer Service Representatives is projected to grow 2 percent from 2020 to 2030, more slowly than average compared to all occupations.

Projected Employment in VA

No Data Available
  • 2.4%

    Change

    Ranks #30 in job growth rate
    9,040

    Job Openings

    Ranks #18 in net job growth

Best colleges for Customer Service Representatives

Search

Colleges with the most graduates that become Customer Service Representatives

Search

Looking for colleges that offer a specific major? Use the College Match Tool to find your best-matched schools and discover your estimated Net Price!

Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (1%)
  • Master's degree  (4%)
  • Bachelor's degree  (23%)
  • Associate's degree  (12%)
  • Some college, no degree  (30%)
  • High school diploma equivalent  (27%)
  • Less than high school diploma  (4%)

Typical College Majors

Most Popular Majors that prepare Customer Service Representatives

Select Type of Degree:

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

People in this career often do these activities:

  • Discuss goods or services information with customers or patrons.
  • Maintain financial or account records.
  • Respond to customer problems or complaints.
  • Provide notifications to customers or patrons.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Collect deposits, payments or fees.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Refer customers to appropriate personnel.
  • Review customer insurance information.
  • Inspect items for damage or defects.
  • Promote products, services, or programs.
  • Verify accuracy of financial or transactional data.
  • Process customer bills or payments.
  • Coordinate operational activities.
  • Recommend packing or shipping methods.

This page includes data from:

O*NET OnLine Career data: O*NET 28.2 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

Subscribe to Our Newsletter

Join thousands of students and parents learning about finding the right college, admissions secrets, scholarships, financial aid, and more.

College Raptor Loading Screen College Raptor Loading Screen