Interviewers, Except Eligibility and Loan

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Interview employees, customers, or others to collect information.
• Obtain personal or financial information about customers or applicants.
• Resolve operational performance problems.
• Verify accuracy of financial or transactional data.
• Negotiate financial arrangements.

• Collect deposits, payments or fees.
• Check data for recording errors.
• Compile data or documentation.
• Code data or other information.
• Answer telephones to direct calls or provide information.
• Assist individuals with paperwork.
• Supervise clerical or administrative personnel.
• Analyze operational or research data.
• Prepare research or technical reports.
• Explain regulations, policies, or procedures.
• Confer with coworkers to coordinate work activities.
• Recruit personnel.
• Select staff, team members, or performers.

• Customer Service Representatives

• Hotel, Motel, and Resort Desk Clerks

• Receptionists and Information Clerks

• Bill and Account Collectors

• Medical Secretaries and Administrative Assistants

• Reservation and Transportation Ticket Agents and Travel Clerks

• Court, Municipal, and License Clerks

• Tellers

• Switchboard Operators, Including Answering Service