Hotel, Motel, and Resort Desk Clerks

What do they do?

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Also known as:

Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Manager, Front Desk Receptionist, Front Desk Representative, Front Desk Supervisor, Front Office Agent, Front Office Supervisor, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Guest Services Associate, Hotel Night Auditor, Night Auditor, Reservationist

Typical Wages

Annual wages for Hotel, Motel, and Resort Desk Clerks in United States

Projected Growth Rate

Employment of Hotel, Motel, and Resort Desk Clerks is projected to grow 4 percent from 2016 to 2026, more slowly than average compared to all occupations.

Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 4.4%

    Percent Change

    Ranks #43 in job growth rate
  • 1,180

    Annual Projected Job Openings

    Ranks #9 in net job growth

Education Level

  • Doctorate or Professional Degree (0.2%)
  • Master's degree (1.7%)
  • Bachelor's degree (18.1%)
  • Associate's degree (11.2%)
  • Some college, no degree (32.3%)
  • High school diploma equivalent (31.1%)
  • Less than high school diploma (5.3%)

Percent of workers in this field

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Skills

People in this career often have these skills:

  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.

Activities: what you might do in a day

People in this career often do these activities:

  • Greet customers, patrons, or visitors.
  • Report maintenance or equipment problems to appropriate personnel.
  • Distribute materials to employees or customers.
  • Verify accuracy of financial or transactional data.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Maintain financial or account records.

This page includes data from:

O*NET OnLine Career data: O*NET 24.0 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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