Hotel, Motel, and Resort Desk Clerks

People in this career often have these skills:

• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Greet customers, patrons, or visitors.
• Report maintenance or equipment problems to appropriate personnel.
• Distribute materials to employees or customers.
• Make travel, accommodations, or entertainment arrangements for others.
• Verify accuracy of financial or transactional data.

• Maintain financial or account records.
• Discuss account status or activity with customers or patrons.
• Refer customers to appropriate personnel.
• Calculate costs of goods or services.
• Execute sales or other financial transactions.
• Collect deposits, payments or fees.
• Operate communications equipment or systems.
• Discuss goods or services information with customers or patrons.
• Provide information to coworkers.
• Supervise clerical or administrative personnel.
• Prepare employee work schedules.
• Clean facilities or equipment.
• Arrange food for serving.
• Sort mail.
• Store items.

• Tellers

• Interviewers, Except Eligibility and Loan

• Receptionists and Information Clerks

• Retail Salespersons

• Concierges

• Customer Service Representatives

• Pharmacy Aides

• Bill and Account Collectors

• Court, Municipal, and License Clerks