Concierges

What do they do?

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Also known as:

Activities Concierge, Chef Concierge, Chef Concierge/Director of Guest Relations, Chief Concierge, Chief Concierge (Head Concierge), Chief Lifestyle Officer, Club Concierge, Concierge, Conference Concierge, Guest Service Agent, Guest Service Supervisor, Head Concierge, Hotel Concierge, Hotel Lobby Concierge, Lobby Concierge, NCA Certified Concierge, Personal Assistant

Typical Wages

Annual wages for Concierges in United States

Projected Growth Rate

Employment of Concierges is projected to grow 19 percent from 2016 to 2026, much faster than average compared to all occupations.

Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 19.4%

    Percent Change

    Ranks #14 in job growth rate
  • 320

    Annual Projected Job Openings

    Ranks #5 in net job growth

Education Level

  • Doctorate or Professional Degree (0.7%)
  • Master's degree (3%)
  • Bachelor's degree (17.7%)
  • Associate's degree (11%)
  • Some college, no degree (28.1%)
  • High school diploma equivalent (28.3%)
  • Less than high school diploma (11.1%)

Percent of workers in this field

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Skills

People in this career often have these skills:

  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Abilities

People in this career often have talent in:

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Activities: what you might do in a day

People in this career often do these activities:

  • Arrange services or reservations for patrons.
  • Provide attraction or event information to patrons.
  • Deliver items.
  • Handle luggage or other possessions for patrons.
  • Provide patrons with directions to locales or attractions.
  • Organize recreational activities or events.

This page includes data from:

O*NET OnLine Career data: O*NET 24.0 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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