Concierges

People in this career often have these skills:

• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Coordination - Adjusting actions in relation to others' actions.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

People in this career often do these activities:

• Provide patrons with directions to locales or attractions.
• Arrange services or reservations for patrons.
• Provide attraction or event information to patrons.
• Deliver items.
• Arrange delivery of goods or services.
• Order materials, supplies, or equipment.

• Handle luggage or other possessions for patrons.
• Organize recreational activities or events.
• Perform administrative or clerical tasks.
• Sell products or services.
• Clean facilities or work areas.

• Retail Salespersons

• Customer Service Representatives

• Hotel, Motel, and Resort Desk Clerks

• Interviewers, Except Eligibility and Loan

• Library Assistants, Clerical

• Receptionists and Information Clerks

• Reservation and Transportation Ticket Agents and Travel Clerks

• Dispatchers, Except Police, Fire, and Ambulance

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive