Concierges

People in this career often have these skills:

• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Arrange services or reservations for patrons.
• Provide attraction or event information to patrons.
• Deliver items.
• Handle luggage or other possessions for patrons.
• Provide patrons with directions to locales or attractions.
• Organize recreational activities or events.

• Perform administrative or clerical tasks.
• Clean facilities or work areas.
• Sell products or services.

• Medical Records and Health Information Technicians

• Retail Salespersons

• Customer Service Representatives

• Hotel, Motel, and Resort Desk Clerks

• Interviewers, Except Eligibility and Loan

• Library Assistants, Clerical

• Receptionists and Information Clerks

• Reservation and Transportation Ticket Agents and Travel Clerks

• Dispatchers, Except Police, Fire, and Ambulance

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive