Reservation and Transportation Ticket Agents and Travel Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Review customer information.
• Track goods or materials.
• Handle luggage or other possessions for patrons.
• Provide transportation information to passengers or customers.
• Assist disabled or incapacitated individuals.

• Discuss goods or services information with customers or patrons.
• Provide notifications to customers or patrons.
• Assist individuals with paperwork.
• Collect deposits, payments or fees.
• Make travel, accommodations, or entertainment arrangements for others.
• Compile data or documentation.
• Maintain inventory records.
• Explain regulations, policies, or procedures.
• Calculate costs of goods or services.
• Maintain security.
• Clean facilities or equipment.
• Promote products, services, or programs.
• Obtain information about goods or services.

• Customer Service Representatives

• Interviewers, Except Eligibility and Loan

• Hotel, Motel, and Resort Desk Clerks

• Bill and Account Collectors

• Concierges

• New Accounts Clerks

• Cargo and Freight Agents

• Dispatchers, Except Police, Fire, and Ambulance

• Receptionists and Information Clerks

• Tellers