What do they do?

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

Also known as:

Banking Services Representative, Customer Service Specialist, Financial Service Representative, Financial Services Representative, Member Service Representative, New Accounts Clerk, New Accounts Representative, Personal Banker, Relationship Banker, Retail Banker, Universal Banker

Typical Wages

Projected Growth Rate

Employment of New Accounts Clerks is projected to Decline 13 percent from 2020 to 2030

Projected Employment in VA

No Data Available
  • -13.2%

    Change

    Ranks #75 in job growth rate
    30

    Job Openings

    Ranks #65 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (<1%)
  • Master's degree  (2%)
  • Bachelor's degree  (27%)
  • Associate's degree  (15%)
  • Some college, no degree  (32%)
  • High school diploma equivalent  (23%)
  • Less than high school diploma  (1%)

Typical College Majors

Most Popular Majors that prepare New Accounts Clerks

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People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

  • Execute sales or other financial transactions.
  • Compile data or documentation.
  • Enter information into databases or software programs.
  • Type documents.
  • Collect deposits, payments or fees.
  • Explain regulations, policies, or procedures.
  • Discuss goods or services information with customers or patrons.
  • Obtain personal or financial information about customers or applicants.
  • Interview employees, customers, or others to collect information.
  • Refer customers to appropriate personnel.
  • Respond to customer problems or complaints.
  • Distribute materials to employees or customers.
  • Schedule appointments.
  • Sell products or services.
  • Operate office equipment.

This page includes data from:

O*NET OnLine Career data: O*NET 28.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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