Bill and Account Collectors

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What do they do?

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Also known as:

Account Representative, Accounts Receivable Specialist (AR Specialist), Bill Collector, Billing Representative, Collection Agent, Collection Representative, Collection Specialist, Collections Agent, Collections Analyst, Collections Officer, Collector, Credit Clerk, Customer Account Specialist, Debt Collector, Installment Loan Collector, Patient Access Specialist, Patient Account Representative, Telephone Collector

Typical Wages

Annual wages for Bill and Account Collectors in United States

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Projected Growth Rate

Employment of Bill and Account Collectors is projected to Decline 7 percent from 2018 to 2028

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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • -7.3%

    Percent Change

    Ranks #35 in job growth rate
  • 690

    Annual Projected Job Openings

    Ranks #13 in net job growth

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Typical College Majors

Majors that prepare Bill and Account Collectors:

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★ Number of granted degrees for degree type, Award of less than 1 academic year, is listed after the major.

Education Level

  • Doctorate or Professional Degree (0.6%)
  • Master's degree (1.8%)
  • Bachelor's degree (17.3%)
  • Associate's degree (13%)
  • Some college, no degree (32.6%)
  • High school diploma equivalent (30.6%)
  • Less than high school diploma (4.1%)

Percent of workers in this field

Colleges that Prepare

Best colleges for Bill and Account Collectors:

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Persuasion - Persuading others to change their minds or behavior.
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Knowledge

People in this career often know a lot about:

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
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Activities: what you might do in a day

People in this career often do these activities:

  • Maintain financial or account records.
  • Monitor financial information.
  • Provide notifications to customers or patrons.
  • Negotiate financial arrangements.
  • Discuss account status or activity with customers or patrons.
  • Respond to customer problems or complaints.
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This page includes data from:

O*NET OnLine Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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