Switchboard Operators, Including Answering Service

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What do they do?

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Also known as:

CBX Operator, Central Communications Specialist, Communication Coordinator, Communication Specialist, Information Specialist, Operator, PBX Operator (Private Branch Exchange Operator), Switchboard Operator, Switchboard Operator, Receptionist, Telecommunications Clerk, Telecommunications Operator, Telephone Operator

Typical Wages

Annual wages for Switchboard Operators, Including Answering Service in United States

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Projected Growth Rate

Employment of Switchboard Operators, Including Answering Service is projected to Decline 2 percent from 2018 to 2028

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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • -2.9%

    Percent Change

    Ranks #19 in job growth rate
  • 110

    Annual Projected Job Openings

    Ranks #23 in net job growth

Education Level

  • Doctorate or Professional Degree (0.3%)
  • Master's degree (3.1%)
  • Bachelor's degree (15.4%)
  • Associate's degree (11.5%)
  • Some college, no degree (31%)
  • High school diploma equivalent (34.6%)
  • Less than high school diploma (4%)

Percent of workers in this field

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Skills

People in this career often have these skills:

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
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Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
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Activities: what you might do in a day

People in this career often do these activities:

  • Answer telephones to direct calls or provide information.
  • Operate communications equipment or systems.
  • Monitor alarm systems.
  • Refer customers to appropriate personnel.
  • Greet customers, patrons, or visitors.
  • Relay information between personnel.
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This page includes data from:

O*NET OnLine Career data: O*NET 24.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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