Insurance Claims and Policy Processing Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

People in this career often have talent in:

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Speech Clarity - The ability to speak clearly so others can understand you.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

People in this career often do these activities:

• Check data for recording errors.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Execute sales or other financial transactions.
• Calculate costs of goods or services.
• Compile data or documentation.
• Send information, materials or documentation.

• Discuss account status or activity with customers or patrons.
• Review customer insurance information.
• Maintain operational records.
• Enter information into databases or software programs.
• Explain regulations, policies, or procedures.
• Provide notifications to customers or patrons.
• Verify accuracy of financial or transactional data.
• Collect deposits, payments or fees.
• Interview employees, customers, or others to collect information.
• Answer telephones to direct calls or provide information.
• Obtain personal or financial information about customers or applicants.
• Prepare business correspondence.
• Provide information to coworkers.
• Code data or other information.

• Switchboard Operators, Including Answering Service

• Bill and Account Collectors

• Billing and Posting Clerks

• Payroll and Timekeeping Clerks

• Court, Municipal, and License Clerks

• Customer Service Representatives

• New Accounts Clerks

• Receptionists and Information Clerks

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

• Office Clerks, General