What do they do?

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Also known as:

Claims Adjudicator, Claims Analyst, Claims Assistant, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processing Specialist (CPS), Claims Processor, Claims Representative (Claims Rep), Claims Service Representative (Claims Service Rep), Claims Technician (Claims Tech), Client Process Specialist, Enrollment Representative, Insurance Analyst, Insurance Clerk, Insurance Customer Service Representative (Insurance CSR), Open Claims Representative (OCR), Policy Analyst, Processing Clerk, Underwriting Assistant, Underwriting Clerk

Typical Wages

Projected Growth Rate

Employment of Insurance Claims and Policy Processing Clerks is projected to grow 4 percent from 2020 to 2030, more slowly than average compared to all occupations.

Projected Employment in VA

No Data Available
  • 4.4%

    Change

    Ranks #27 in job growth rate
    590

    Job Openings

    Ranks #31 in net job growth

Best colleges for Insurance Claims and Policy Processing Clerks

Search

Colleges with the most graduates that become Insurance Claims and Policy Processing Clerks

Search

Looking for colleges that offer a specific major? Use the College Match Tool to find your best-matched schools and discover your estimated Net Price!

Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (1%)
  • Master's degree  (4%)
  • Bachelor's degree  (22%)
  • Associate's degree  (13%)
  • Some college, no degree  (33%)
  • High school diploma equivalent  (25%)
  • Less than high school diploma  (2%)

Typical College Majors

Most Popular Majors that prepare Insurance Claims and Policy Processing Clerks

Select Type of Degree:

People in this career often have these skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Time Management - Managing one's own time and the time of others.
  • Speaking - Talking to others to convey information effectively.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

People in this career often do these activities:

  • Check data for recording errors.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Compile data or documentation.
  • Send information, materials or documentation.
  • Discuss account status or activity with customers or patrons.
  • Review customer insurance information.
  • Maintain operational records.
  • Enter information into databases or software programs.
  • Explain regulations, policies, or procedures.
  • Provide notifications to customers or patrons.
  • Verify accuracy of financial or transactional data.
  • Collect deposits, payments or fees.
  • Interview employees, customers, or others to collect information.
  • Answer telephones to direct calls or provide information.
  • Obtain personal or financial information about customers or applicants.
  • Prepare business correspondence.
  • Provide information to coworkers.
  • Code data or other information.

This page includes data from:

O*NET OnLine Career data: O*NET 28.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

Subscribe to Our Newsletter

Join thousands of students and parents learning about finding the right college, admissions secrets, scholarships, financial aid, and more.

College Raptor Loading Screen College Raptor Loading Screen