What do they do?

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Also known as:

Administrative Clerk (Admin Clerk), Administrative Support Specialist, Administrative Technician (Admin Tech), Attendance Clerk, Clerical Aide, Clerical Assistant, Clerk, Document Examiner, General Clerk, General Office Clerk, Office Assistant, Office Associate, Office Clerk, Office Services Specialist, Office Support Assistant, Police Clerk

Typical Wages

Projected Growth Rate

Employment of Office Clerks, General is projected to show little or no change from 2020 to 2030.

Projected Employment in VA

No Data Available
  • -0.5%

    Change

    Ranks #79 in job growth rate
    8,500

    Job Openings

    Ranks #25 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (1%)
  • Master's degree  (4%)
  • Bachelor's degree  (18%)
  • Associate's degree  (13%)
  • Some college, no degree  (31%)
  • High school diploma equivalent  (30%)
  • Less than high school diploma  (4%)

Typical College Majors

Most Popular Majors that prepare Office Clerks, General

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People in this career often have these skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.

People in this career often know a lot about:

  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

People in this career often have talent in:

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

  • Operate office equipment.
  • Answer telephones to direct calls or provide information.
  • Confer with coworkers to coordinate work activities.
  • Respond to customer problems or complaints.
  • Prepare cash for deposit or disbursement.
  • Execute sales or other financial transactions.
  • Collect deposits, payments or fees.
  • Send information, materials or documentation.
  • Maintain inventory records.
  • Compile data or documentation.
  • File documents or records.
  • Search files, databases or reference materials to obtain needed information.
  • Sort mail.
  • Distribute incoming mail.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Check data for recording errors.
  • Proofread documents, records, or other files to ensure accuracy.
  • Schedule appointments.
  • Prepare employee work schedules.
  • Supervise clerical or administrative personnel.
  • Transcribe spoken or written information.
  • Record information from meetings or other formal proceedings.
  • Monitor inventories of products or materials.
  • Provide information to coworkers.
  • Train personnel.
  • Calculate weights, volumes or other characteristics of materials.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Maintain office equipment in proper operating condition.

This page includes data from:

O*NET OnLine Career data: O*NET 28.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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