First-Line Supervisors of Office and Administrative Support Workers

People in this career often have these skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Instructing - Teaching others how to do something.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Persuasion - Persuading others to change their minds or behavior.
• Negotiation - Bringing others together and trying to reconcile differences.
• Service Orientation - Actively looking for ways to help people.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

People in this career often know a lot about:

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

People in this career often do these activities:

• Supervise clerical or administrative personnel.
• Explain regulations, policies, or procedures.
• Respond to customer problems or complaints.
• Train personnel.
• Examine documents to verify adherence to requirements.
• Prepare employee work schedules.

• Administer personnel recruitment or hiring activities.
• Compile data or documentation.
• Prepare research or technical reports.
• Develop organizational policies or programs.
• Calculate financial data.
• Analyze financial information.
• Coordinate operational activities.
• Perform administrative or clerical tasks.
• Provide information to coworkers.
• Maintain inventory records.
• Record personnel information.
• Confer with coworkers to coordinate work activities.
• Maintain current knowledge related to work activities.
• Monitor inventories of products or materials.
• Report maintenance or equipment problems to appropriate personnel.
• Plan facility layouts or designs.

• General and Operations Managers

• Administrative Services Managers

• Human Resources Managers

• Training and Development Managers

• Gambling Managers

• Lodging Managers

• Postmasters and Mail Superintendents

• Human Resources Specialists

• First-Line Supervisors of Non-Retail Sales Workers

• First-Line Supervisors of Material-Moving Machine and Vehicle Operators