Court, Municipal, and License Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Verify accuracy of financial or transactional data.
• Maintain office equipment in proper operating condition.
• Answer telephones to direct calls or provide information.
• Examine documents to verify adherence to requirements.
• Record information from meetings or other formal proceedings.

• Distribute materials to employees or customers.
• Interview employees, customers, or others to collect information.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Maintain financial or account records.
• Record information about legal matters.
• Explain regulations, policies, or procedures.
• Prepare informational or reference materials.
• Coordinate operational activities.
• Prepare legal documents.
• Code data or other information.
• Analyze financial information.
• Search files, databases or reference materials to obtain needed information.
• Proofread documents, records, or other files to ensure accuracy.
• Schedule appointments.
• Issue documentation or identification to customers or employees.
• Communicate with government agencies.
• Provide information to the general public.
• Train personnel.
• Perform administrative or clerical tasks.

• Receptionists and Information Clerks

• Human Resources Assistants, Except Payroll and Timekeeping

• Customer Service Representatives

• Switchboard Operators, Including Answering Service

• Tax Examiners and Collectors, and Revenue Agents

• Bookkeeping, Accounting, and Auditing Clerks

• Bill and Account Collectors

• Office Clerks, General

• Legal Secretaries and Administrative Assistants

• Interviewers, Except Eligibility and Loan