Order Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.

People in this career often do these activities:

• Inspect shipments to ensure correct order fulfillment.
• Respond to customer problems or complaints.
• Verify accuracy of financial or transactional data.
• Provide notifications to customers or patrons.
• Obtain personal or financial information about customers or applicants.
• Prepare documentation for contracts, transactions, or regulatory compliance.

• Discuss goods or services information with customers or patrons.
• Confer with coworkers to coordinate work activities.
• Calculate shipping costs.
• Calculate costs of goods or services.
• Manage clerical or administrative activities.
• Inspect items for damage or defects.
• Monitor inventories of products or materials.
• Send information, materials or documentation.
• Collect deposits, payments or fees.
• Promote products, services, or programs.
• File documents or records.
• Maintain inventory records.
• Provide information to coworkers.
• Recommend packing or shipping methods.
• Calculate financial data.
• Compile data or documentation.

• Parts Salespersons

• Switchboard Operators, Including Answering Service

• Tellers

• Hotel, Motel, and Resort Desk Clerks

• Receptionists and Information Clerks

• Cargo and Freight Agents

• Postal Service Clerks

• Production, Planning, and Expediting Clerks

• Weighers, Measurers, Checkers, and Samplers, Recordkeeping

• Office Clerks, General