First-Line Supervisors of Retail Sales Workers

What do they do?

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Also known as:

Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Retail Manager, Shift Manager, Store Manager

Typical Wages

Annual wages for First-Line Supervisors of Retail Sales Workers in United States

Projected Growth Rate

Employment of First-Line Supervisors of Retail Sales Workers is projected to grow 5 percent from 2016 to 2026, about as fast as average compared to all occupations.

Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 5.5%

    Percent Change

    Ranks #23 in job growth rate
  • 4,680

    Annual Projected Job Openings

    Ranks #11 in net job growth

Select Type of Degree:

Typical College Majors

Majors that prepare First-Line Supervisors of Retail Sales Workers:

Indicates your preferred majors

★ Number of granted degrees for degree type, Award of less than 1 academic year, is listed after the major.

Education Level

  • Doctorate or Professional Degree (1%)
  • Master's degree (3.8%)
  • Bachelor's degree (21.5%)
  • Associate's degree (10.3%)
  • Some college, no degree (28.4%)
  • High school diploma equivalent (29.4%)
  • Less than high school diploma (5.6%)

Percent of workers in this field

Colleges that Prepare

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.

Activities: what you might do in a day

People in this career often do these activities:

  • Greet customers, patrons, or visitors.
  • Answer customer questions about goods or services.
  • Supervise sales or support personnel.
  • Establish operational policies.
  • Examine condition of property or products.
  • Monitor sales activities.

This page includes data from:

O*NET OnLine Career data: O*NET 24.0 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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