Fast Food and Counter Workers

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.

People in this career often do these activities:

• Communicate with customers to resolve complaints or ensure satisfaction.
• Clean food preparation areas, facilities, or equipment.
• Clean tableware.
• Process customer bills or payments.
• Take customer orders.

• Balance receipts.
• Operate cash registers.
• Serve food or beverages.
• Cook foods.
• Clean food service areas.
• Order materials, supplies, or equipment.
• Prepare hot or cold beverages.
• Collect dirty dishes or other tableware.
• Move equipment, supplies or food to required locations.
• Arrange tables or dining areas.
• Add garnishes to food.
• Package food or supplies.
• Communicate dining or order details to kitchen personnel.
• Arrange food for serving.
• Stock serving stations or dining areas with food or supplies.
• Deliver items.
• Prepare foods or meals.
• Manage preparation of special meals or diets.
• Train food preparation or food service personnel.
• Schedule dining reservations.

• Cooks, Fast Food

• Cooks, Short Order

• Food Preparation Workers

• Waiters and Waitresses

• Food Servers, Nonrestaurant

• Dining Room and Cafeteria Attendants and Bartender Helpers

• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

• Ushers, Lobby Attendants, and Ticket Takers

• Cashiers

• Stockers and Order Fillers