Morticians, Undertakers, and Funeral Arrangers

People in this career often have these skills:

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Coordination - Adjusting actions in relation to others' actions.
• Service Orientation - Actively looking for ways to help people.
• Time Management - Managing one's own time and the time of others.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

People in this career often do these activities:

• Gather information in order to provide services to clients.
• Discuss service options or needs with clients.
• Embalm corpses.
• Direct funeral or mortuary activities.
• Arrange facility schedules.
• Transport biological or other medical materials.

• Provide counsel, comfort, or encouragement to individuals or families.
• Maintain financial or account records.
• Order materials, supplies, or equipment.
• Handle caskets.
• Train service staff.
• Supervise service workers.
• Perform human resources activities.
• Provide escort or transportation.
• Arrange items for use or display.
• Clean facilities or work areas.
• Usher patrons to seats or exits.
• Promote products, services, or programs.

• General and Operations Managers

• Social and Human Service Assistants

• Registered Nurses

• First-Line Supervisors of Police and Detectives

• Detectives and Criminal Investigators

• Police and Sheriff's Patrol Officers

• First-Line Supervisors of Personal Service Workers

• Embalmers