Residential Advisors

People in this career often have these skills:

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination - Adjusting actions in relation to others' actions.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Negotiation - Bringing others together and trying to reconcile differences.
• Service Orientation - Actively looking for ways to help people.
• Time Management - Managing one's own time and the time of others.
• Persuasion - Persuading others to change their minds or behavior.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

People in this career often do these activities:

• Communicate with management or other staff to resolve problems.
• Monitor patron activities to identify problems or potential problems.
• Evaluate employee performance.
• Train service staff.
• Supervise service workers.

• Administer first aid.
• Monitor environment to ensure safety.
• Mediate disputes.
• Enforce rules or regulations.
• Inspect facilities.
• Develop plans for programs or services.
• Develop educational or training programs.
• Teach daily living skills or behaviors.
• Manage budgets for personal services operations.
• Inform individuals or organizations of status or findings.
• Collect information about clients.
• Enforce rules or policies governing student behavior.
• Perform administrative or clerical tasks.
• Provide counsel, comfort, or encouragement to individuals or families.
• Prepare administrative documents.
• Meet with coworkers to communicate work orders or plans.
• Accompany individuals or groups to activities.
• Maintain client information or service records.
• Assign resources or facilities to patrons or employees.
• Provide escort or transportation.
• Organize recreational activities or events.
• Order materials, supplies, or equipment.
• Deliver items.
• Store items.
• Package materials or products.

• Social and Human Service Assistants

• First-Line Supervisors of Personal Service Workers

• Recreational Therapists

• Preschool Teachers, Except Special Education

• Recreation Workers

• First-Line Supervisors of Correctional Officers

• Psychiatric Technicians

• First-Line Supervisors of Office and Administrative Support Workers

• Career/Technical Education Teachers, Postsecondary

• Occupational Therapy Assistants