Eligibility Interviewers, Government Programs

People in this career often have these skills:

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

People in this career often have talent in:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Explain regulations, policies, or procedures.
• Interview employees, customers, or others to collect information.
• Record information about legal matters.
• Compile data or documentation.
• Calculate financial data.
• Refer customers to appropriate personnel.

• Obtain personal or financial information about customers or applicants.
• Schedule appointments.
• Administer personnel recruitment or hiring activities.
• Monitor financial information.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Assist individuals with paperwork.
• Provide information to coworkers.

• Tax Examiners and Collectors, and Revenue Agents

• Paralegals and Legal Assistants

• Bill and Account Collectors

• Billing and Posting Clerks

• Brokerage Clerks

• Court, Municipal, and License Clerks

• Loan Interviewers and Clerks

• Human Resources Assistants, Except Payroll and Timekeeping

• Executive Secretaries and Executive Administrative Assistants

• Legal Secretaries and Administrative Assistants