Concierges

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Service Orientation - Actively looking for ways to help people.
• Coordination - Adjusting actions in relation to others' actions.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

People in this career often do these activities:

• Provide attraction or event information to patrons.
• Arrange services or reservations for patrons.
• Provide patrons with directions to locales or attractions.
• Arrange delivery of goods or services.
• Order materials, supplies, or equipment.

• Deliver items.
• Organize recreational activities or events.
• Provide customer service to clients or users.
• Sell products or services.
• Provide customers with general information or assistance.
• Assist individuals with special needs.
• Clean facilities or work areas.
• Handle luggage or other possessions for patrons.
• Perform administrative or clerical tasks.

• Hotel, Motel, and Resort Desk Clerks

• Retail Salespersons

• Interviewers, Except Eligibility and Loan

• Customer Service Representatives

• Reservation and Transportation Ticket Agents and Travel Clerks

• Library Assistants, Clerical

• Receptionists and Information Clerks

• Dispatchers, Except Police, Fire, and Ambulance

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive