What do they do?

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Also known as:

Concessionist, Docent, Doorman, Lobby Attendant, Theater Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Service Assistant, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist, Visitor Services Technician

Typical Wages

Projected Growth Rate

Employment of Ushers, Lobby Attendants, and Ticket Takers is projected to grow 39 percent from 2020 to 2030, much faster than average compared to all occupations.

Projected Employment in VA

No Data Available
  • 39.7%


    Ranks #37 in job growth rate

    Job Openings

    Ranks #14 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (1%)
  • Master's degree  (8%)
  • Bachelor's degree  (18%)
  • Associate's degree  (11%)
  • Some college, no degree  (24%)
  • High school diploma equivalent  (30%)
  • Less than high school diploma  (8%)

People in this career often have these skills:

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

People in this career often have talent in:

  • Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

  • Greet customers, patrons, or visitors.
  • Sell products or services.
  • Prepare operational reports or records.
  • Provide attraction or event information to patrons.
  • Clean facilities or work areas.
  • Mediate disputes.
  • Resolve customer complaints or problems.
  • Maintain supply or equipment inventories.
  • Verify patron or staff credentials.
  • Assist individuals with special needs.
  • Usher patrons to seats or exits.
  • Provide patrons with directions to locales or attractions.
  • Monitor environment to ensure safety.
  • Respond to customer inquiries.
  • Respond to customer problems or complaints.
  • Arrange artwork, products, or props.
  • Collaborate with others to develop or refine designs.
  • Provide notifications to customers or patrons.
  • Supervise service workers.
  • Assign duties or work schedules to employees.

This page includes data from:

O*NET OnLine Career data: O*NET 28.2 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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