Telemarketers

People in this career often have these skills:

• Speaking - Talking to others to convey information effectively.
• Persuasion - Persuading others to change their minds or behavior.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.

People in this career often do these activities:

• Contact current or potential customers to promote products or services.
• Maintain records of customer accounts.
• Explain technical product or service information to customers.
• Answer customer questions about goods or services.
• Develop content for sales presentations or other materials.

• Answer telephones to direct calls or provide information.
• Deliver promotional presentations to current or prospective customers.
• Identify potential customers.
• Schedule appointments with prospective customers.
• Monitor market conditions or trends.

• Switchboard Operators, Including Answering Service

• Telephone Operators

• Receptionists and Information Clerks

• Insurance Claims and Policy Processing Clerks

• Bill and Account Collectors

• Customer Service Representatives

• Demonstrators and Product Promoters

• Locker Room, Coatroom, and Dressing Room Attendants

• Court, Municipal, and License Clerks

• Stockers and Order Fillers