Customer Service Representatives

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

People in this career often do these activities:

• Discuss goods or services information with customers or patrons.
• Maintain financial or account records.
• Respond to customer problems or complaints.
• Provide notifications to customers or patrons.
• Execute sales or other financial transactions.

• Calculate costs of goods or services.
• Collect deposits, payments or fees.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Refer customers to appropriate personnel.
• Review customer insurance information.
• Inspect items for damage or defects.
• Promote products, services, or programs.
• Verify accuracy of financial or transactional data.
• Process customer bills or payments.
• Coordinate operational activities.
• Recommend packing or shipping methods.

• Bill and Account Collectors

• Interviewers, Except Eligibility and Loan

• Receptionists and Information Clerks

• Reservation and Transportation Ticket Agents and Travel Clerks

• Hotel, Motel, and Resort Desk Clerks

• Credit Authorizers, Checkers, and Clerks

• New Accounts Clerks

• Court, Municipal, and License Clerks

• Cargo and Freight Agents