Receptionists and Information Clerks

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What do they do?

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Also known as:

Clerk Specialist, Front Desk Receptionist, Greeter, Information Assistant, Information Receptionist, Medical Receptionist, Member Service Representative, Office Assistant, Receptionist, Registration Clerk, Scheduler, Senior Receptionist

Typical Wages

Annual wages for Receptionists and Information Clerks in United States

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Projected Growth Rate

Employment of Receptionists and Information Clerks is projected to grow 9 percent from 2018 to 2028, about as fast as average compared to all occupations.

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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 9%

    Percent Change

    Ranks #17 in job growth rate
  • 4,920

    Annual Projected Job Openings

    Ranks #10 in net job growth

Education Level

  • Doctorate or Professional Degree (0.5%)
  • Master's degree (2.5%)
  • Bachelor's degree (14.7%)
  • Associate's degree (13.7%)
  • Some college, no degree (32.4%)
  • High school diploma equivalent (32.3%)
  • Less than high school diploma (3.8%)

Percent of workers in this field

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
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Knowledge

People in this career often know a lot about:

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
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Activities: what you might do in a day

People in this career often do these activities:

  • Schedule appointments.
  • Answer telephones to direct calls or provide information.
  • Greet customers, patrons, or visitors.
  • Respond to customer problems or complaints.
  • File documents or records.
  • Proofread documents, records, or other files to ensure accuracy.
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This page includes data from:

O*NET OnLine Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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