New Accounts Clerks

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Service Orientation - Actively looking for ways to help people.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Speech Recognition - The ability to identify and understand the speech of another person.

• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Execute sales or other financial transactions.
• Compile data or documentation.
• Enter information into databases or software programs.
• Type documents.
• Collect deposits, payments or fees.

• Explain regulations, policies, or procedures.
• Discuss goods or services information with customers or patrons.
• Obtain personal or financial information about customers or applicants.
• Interview employees, customers, or others to collect information.
• Refer customers to appropriate personnel.
• Respond to customer problems or complaints.
• Distribute materials to employees or customers.
• Schedule appointments.
• Sell products or services.
• Operate office equipment.

• Tellers

• Customer Service Representatives

• Bill and Account Collectors

• Insurance Claims and Policy Processing Clerks

• Hotel, Motel, and Resort Desk Clerks

• Loan Officers

• Tax Examiners and Collectors, and Revenue Agents

• Interviewers, Except Eligibility and Loan

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

• Reservation and Transportation Ticket Agents and Travel Clerks