Equal Opportunity Representatives and Officers

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

People in this career often know a lot about:

• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

People in this career often have talent in:

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Evaluate personnel practices to ensure adherence to regulations.
• Prepare research reports.
• Interview witnesses, suspects, or claimants.
• Explain regulations, policies, or procedures.
• Negotiate agreements to resolve disputes.
• Establish organizational guidelines or policies.

• Monitor organizational processes.
• Train personnel on managerial topics.
• Confer with personnel to coordinate business operations.
• Conduct surveys in organizations.
• Develop business relationships.
• Advise others on human resources topics.
• Coordinate regulatory documentation activities.
• Negotiate contracts with clients or service providers.
• Coordinate personnel recruitment activities.

• Human Resources Managers

• Claims Adjusters, Examiners, and Investigators

• Regulatory Affairs Specialists

• Human Resources Specialists

• Fraud Examiners, Investigators and Analysts

• Substance Abuse and Behavioral Disorder Counselors

• Probation Officers and Correctional Treatment Specialists

• Arbitrators, Mediators, and Conciliators

• Securities, Commodities, and Financial Services Sales Agents