Dispatchers, Except Police, Fire, and Ambulance

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination - Adjusting actions in relation to others' actions.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

• Time Management - Managing one's own time and the time of others.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

People in this career often do these activities:

• Schedule operational activities.
• Prepare employee work schedules.
• Respond to customer problems or complaints.
• Relay information between personnel.
• Operate communications equipment or systems.

• Prepare documentation for contracts, transactions, or regulatory compliance.
• Maintain operational records.
• Coordinate operational activities.
• Track goods or materials.
• Select resources needed to accomplish tasks.
• Provide information to coworkers.
• Distribute materials to employees or customers.
• Order materials, supplies, or equipment.

• Production, Planning, and Expediting Clerks

• Cargo and Freight Agents

• Customer Service Representatives

• Interviewers, Except Eligibility and Loan

• Hotel, Motel, and Resort Desk Clerks

• Concierges

• Reservation and Transportation Ticket Agents and Travel Clerks

• New Accounts Clerks

• Compliance Officers

• First-Line Supervisors of Gambling Services Workers