Claims Adjusters, Examiners, and Investigators

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What do they do?

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Also known as:

Claim Representative, Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative, Claims Specialist, Corporate Claims Examiner, General Adjuster, Home Office Claim Specialist, Litigation Claim Representative

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Projected Growth Rate

Employment of Claims Adjusters, Examiners, and Investigators is projected to Decline 4 percent from 2018 to 2028

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Projected Employment

No Data Available

Projected Employment Rankings For All United States:

  • -4.2%

    Percent Change

    Select a state to see its job growth rate ranking
  • 25,800

    Annual Projected Job Openings

    Select a state to see its net job growth ranking

Education Level

  • Doctorate or Professional Degree (1.9%)
  • Master's degree (9.1%)
  • Bachelor's degree (38.1%)
  • Associate's degree (11.3%)
  • Some college, no degree (24.4%)
  • High school diploma equivalent (14.1%)
  • Less than high school diploma (1%)

Percent of workers in this field

★ You’re seeing education information for Claims adjusters, examiners, and investigators(1) because we don’t have information for Claims Adjusters, Examiners, and Investigators. Please note the information may not be the same for both occupations.

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Skills

People in this career often have these skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Negotiation - Bringing others together and trying to reconcile differences.
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Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Clarity - The ability to speak clearly so others can understand you.
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Activities: what you might do in a day

People in this career often do these activities:

  • Calculate data to inform organizational operations.
  • Investigate legal issues.
  • Prepare legal or investigatory documentation.
  • Estimate costs of goods or services.
  • Appraise property values.
  • Interview witnesses, suspects, or claimants.
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This page includes data from:

O*NET OnLine Career data: O*NET 25.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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