Concierges

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What do they do?

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Also known as:

Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant

Typical Wages

Annual wages for Concierges in United States

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Projected Growth Rate

Employment of Concierges is projected to grow 5 percent from 2018 to 2028, about as fast as average compared to all occupations.

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Projected Employment

No Data Available

Projected Employment Rankings For All United States:

  • 5.2%

    Percent Change

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  • 5,800

    Annual Projected Job Openings

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Typical College Majors

Majors that prepare Concierges:

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★ Number of granted degrees for degree type, Award of at least 2 but less than 4 academic years, is listed after the major.

Education Level

  • Doctorate or Professional Degree (0.8%)
  • Master's degree (2.4%)
  • Bachelor's degree (16.3%)
  • Associate's degree (9.6%)
  • Some college, no degree (29.1%)
  • High school diploma equivalent (32.9%)
  • Less than high school diploma (8.9%)

Percent of workers in this field

★ You’re seeing education information for Concierges(1) because we don’t have information for Concierges. Please note the information may not be the same for both occupations.

Colleges that Prepare

Colleges with the most graduates that become Concierges:

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Skills

People in this career often have these skills:

  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
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Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
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Activities: what you might do in a day

People in this career often do these activities:

  • Provide patrons with directions to locales or attractions.
  • Arrange services or reservations for patrons.
  • Provide attraction or event information to patrons.
  • Deliver items.
  • Arrange delivery of goods or services.
  • Order materials, supplies, or equipment.
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This page includes data from:

O*NET OnLine Career data: O*NET 26.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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