What do they do?

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Also known as:

Adjuster, Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative, Claims Specialist, Corporate Claims Examiner, Field Claims Adjuster, General Adjuster, Home Office Claims Specialist, Insurance Adjuster, Litigation Claims Representative, Property Adjuster, Property Claims Adjuster, Workers' Compensation Claims Examiner

Typical Wages

Projected Growth Rate

Employment of Claims Adjusters, Examiners, and Investigators is projected to Decline 2 percent from 2020 to 2030

Projected Employment in CA

No Data Available
  • -2.3%

    Change

    Ranks #72 in job growth rate
    1,870

    Job Openings

    Ranks #5 in net job growth

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Education Level

Percent of workers in this field with these degrees:

  • Doctorate or Professional Degree  (2%)
  • Master's degree  (8%)
  • Bachelor's degree  (41%)
  • Associate's degree  (12%)
  • Some college, no degree  (22%)
  • High school diploma equivalent  (14%)
  • Less than high school diploma  (1%)

Typical College Majors

Most Popular Majors that prepare Claims Adjusters, Examiners, and Investigators

Select Type of Degree:

  • #1
    • Degrees Granted

      4
    • Female Students

      1
    • Male Students

      3
    • Median Starting Salary

      $52,300

People in this career often have these skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Speaking - Talking to others to convey information effectively.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

People in this career often have talent in:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

People in this career often do these activities:

  • Calculate data to inform organizational operations.
  • Investigate legal issues.
  • Prepare legal or investigatory documentation.
  • Pay charges, fees, or taxes.
  • Negotiate agreements to resolve disputes.
  • Verify accuracy of records.
  • Estimate costs of goods or services.
  • Appraise property values.
  • Interview witnesses, suspects, or claimants.
  • Maintain data in information systems or databases.
  • Apply information technology to solve business or other applied problems.
  • Resolve customer complaints or problems.
  • Implement financial decisions.
  • Advise others on financial matters.
  • Meet with individuals involved in legal processes to provide information and clarify issues.
  • Prepare financial documents.
  • Report information to managers or other personnel.
  • Collect evidence for legal proceedings.
  • Supervise employees.
  • Examine financial records.
  • Confer with others about financial matters.
  • Present business-related information to audiences.
  • Prepare operational reports.
  • Gather financial records.

This page includes data from:

O*NET OnLine Career data: O*NET 28.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

U.S. Bureau of Labor Statistics Logo Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

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