Word Processors and Typists

People in this career often have these skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

People in this career often know a lot about:

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

People in this career often have talent in:

• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Wrist-Finger Speed - The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

People in this career often do these activities:

• Store records or related materials.
• Operate computers or computerized equipment.
• Calculate financial data.
• Verify accuracy of financial or transactional data.
• Sort mail.

• Answer telephones to direct calls or provide information.
• Distribute incoming mail.
• Compile data or documentation.
• Format digital documents, data, or images.
• Proofread documents, records, or other files to ensure accuracy.
• Operate office equipment.
• Search files, databases or reference materials to obtain needed information.
• Type documents.
• Maintain operational records.
• Schedule appointments.
• Enter information into databases or software programs.
• Maintain office equipment in proper operating condition.
• Prepare research or technical reports.

• Office Clerks, General

• Receptionists and Information Clerks

• Switchboard Operators, Including Answering Service

• Insurance Claims and Policy Processing Clerks

• Payroll and Timekeeping Clerks

• Medical Secretaries and Administrative Assistants

• Data Entry Keyers

• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

• Court, Municipal, and License Clerks