Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Applications Analyst, Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Analyst, Desktop Support Specialist, Desktop Support Technician, Field Service Technician, Help Desk Analyst, Help Desk Coordinator, Help Desk Technician, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Specialist (IT Specialist), Information Technology Support Specialist (IT Support Specialist), Information Technology Technician (IT Technician), PC Support Technician (Personal Computer Support Technician), PC Tech (Personal Computer Technician), Support Specialist, Technical Support Representative, Technical Support Specialist, User Support Specialist
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Career data: O*NET 26.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics