Waiters and Waitresses

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.

People in this career often do these activities:

• Take customer orders.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Enforce rules or regulations.
• Process customer bills or payments.
• Communicate dining or order details to kitchen personnel.

• Present food or beverage information or menus to customers.
• Collect dirty dishes or other tableware.
• Serve food or beverages.
• Cook foods.
• Clean food service areas.
• Arrange tables or dining areas.
• Schedule dining reservations.
• Assist customers with seating arrangements.
• Clean food preparation areas, facilities, or equipment.
• Prepare hot or cold beverages.
• Stock serving stations or dining areas with food or supplies.
• Prepare foods for cooking or serving.
• Add garnishes to food.
• Provide customers with general information or assistance.

• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

• Cashiers

• Cooks, Fast Food

• Fast Food and Counter Workers

• Dining Room and Cafeteria Attendants and Bartender Helpers

• Stockers and Order Fillers

• Ushers, Lobby Attendants, and Ticket Takers

• Food Servers, Nonrestaurant

• Food Preparation Workers