Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).

People in this career often do these activities:

• Advise customers on the use of products or services.
• Answer customer questions about goods or services.
• Develop content for sales presentations or other materials.
• Prepare sales or other contracts.
• Contact current or potential customers to promote products or services.

• Negotiate prices or other sales terms.
• Estimate costs or terms of sales.
• Maintain records of customer accounts.
• Identify potential customers.
• Advise others on business or operational matters.
• Explain technical product or service information to customers.
• Recommend products or services to customers.
• Assess the cost effectiveness of products, projects, or services.
• Calculate costs of goods or services.
• Distribute promotional literature or samples to customers.
• Monitor market conditions or trends.
• Attend events to develop professional knowledge.
• Study product information to acquire professional knowledge.