Food Service Managers

People in this career often have these skills:

• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Time Management - Managing one's own time and the time of others.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Clarity - The ability to speak clearly so others can understand you.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.

People in this career often do these activities:

• Monitor activities of individuals to ensure safety or compliance with rules.
• Maintain regulatory or compliance documentation.
• Resolve customer complaints or problems.
• Maintain operational records.
• Manage inventories of products or organizational resources.
• Monitor organizational procedures to ensure proper functioning.

• Manage organizational or project budgets.
• Evaluate quality of materials or products.
• Schedule product or material transportation.
• Manage guest services.
• Monitor organizational compliance with regulations.
• Collect payments for goods or services.
• Develop organizational policies or programs.
• Perform manual service or maintenance tasks.
• Provide basic information to guests, visitors, or clients.
• Prepare staff schedules or work assignments.
• Estimate cost or material requirements.
• Direct facility maintenance or repair activities.
• Schedule activities or facility use.
• Negotiate sales or lease agreements for products or services.
• Analyze data to inform operational decisions or activities.
• Evaluate employee performance.
• Manage human resources activities.
• Recommend organizational process or policy changes.
• Determine resource needs.
• Recruit personnel.
• Purchase materials, equipment, or other resources.

• General and Operations Managers

• Industrial Production Managers

• Lodging Managers

• Chefs and Head Cooks

• First-Line Supervisors of Food Preparation and Serving Workers

• First-Line Supervisors of Housekeeping and Janitorial Workers

• First-Line Supervisors of Personal Service Workers

• First-Line Supervisors of Retail Sales Workers

• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

• First-Line Supervisors of Material-Moving Machine and Vehicle Operators