First-Line Supervisors of Personal Service Workers

People in this career often have these skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.

• Time Management - Managing one's own time and the time of others.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Service Orientation - Actively looking for ways to help people.
• Persuasion - Persuading others to change their minds or behavior.

People in this career often know a lot about:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

People in this career often have talent in:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Speech Recognition - The ability to identify and understand the speech of another person.

• Speech Clarity - The ability to speak clearly so others can understand you.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

People in this career often do these activities:

• Explain regulations, policies, or procedures.
• Train service staff.
• Maintain knowledge of business operations.
• Assign duties or work schedules to employees.
• Perform human resources activities.

• Resolve customer complaints or problems.
• Evaluate employee performance.
• Inspect facilities.
• Inspect equipment to ensure proper functioning.
• Investigate work related complaints to determine corrective actions.
• Supervise service workers.
• Maintain professional knowledge or certifications.
• Report information to managers or other personnel.
• Prepare employee work schedules.
• Order materials, supplies, or equipment.
• Promote products, services, or programs.

• Residential Advisors

• Social and Human Service Assistants

• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

• Morticians, Undertakers, and Funeral Arrangers

• General and Operations Managers

• Recreational Therapists

• Gambling Managers

• First-Line Supervisors of Office and Administrative Support Workers

• Food Service Managers

• Recreation Workers