Patient Representatives

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What do they do?

Assist patients in obtaining services, understanding policies and making health care decisions.

Also known as:

Admissions Coordinator, Case Manager, Medicaid Service Coordinator (MSC), Patient Access Specialist, Patient Advocate, Patient Representative, Service Coordinator

Typical Wages

Annual wages for Customer Service Representatives in United States

★ You’re seeing wages for Customer Service Representatives because we don’t have information for Patient Representatives.
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Projected Growth Rate

Employment of Customer Service Representatives is projected to show little or no change from 2018 to 2028.

★ You’re seeing projected growth rate for Customer Service Representatives because we don’t have information for Patient Representatives.
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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 1%

    Percent Change

    Ranks #20 in job growth rate
  • 9,840

    Annual Projected Job Openings

    Ranks #12 in net job growth
★ You’re seeing projected employment information for Customer Service Representatives because we don’t have information for Patient Representatives.

Select Type of Degree:

Typical College Majors

Majors that prepare Patient Representatives:

Indicates your preferred majors

★ Number of granted degrees for degree type, All, is listed after the major.

Education Level

  • Doctorate or Professional Degree (0.7%)
  • Master's degree (4.1%)
  • Bachelor's degree (21.9%)
  • Associate's degree (12.1%)
  • Some college, no degree (31%)
  • High school diploma equivalent (26.3%)
  • Less than high school diploma (4%)

Percent of workers in this field

★ You’re seeing education information for Customer service representatives because we don’t have information for Patient Representatives. Please note the information may not be the same for both occupations.

Colleges that Prepare

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Looking for colleges that offer a specific major? Use the College Match Tool to find your best-matched schools and discover your estimated Net Price!

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Skills

People in this career often have these skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
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Knowledge

People in this career often know a lot about:

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
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Activities: what you might do in a day

People in this career often do these activities:

  • Coordinate operational activities.
  • Interview employees, customers, or others to collect information.
  • Maintain current knowledge related to work activities.
  • Refer customers to appropriate personnel.
  • Explain regulations, policies, or procedures.
  • Train personnel.
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This page includes data from:

O*NET OnLine Career data: O*NET 24.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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