Computer User Support Specialists

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What do they do?

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Also known as:

Applications Analyst, Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Analyst, Desktop Support Specialist, Desktop Support Technician, Electronic Data Processing Auditor (EDP Auditor), Field Service Technician, Help Desk Analyst, Help Desk Technician, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Specialist (IT Specialist), Information Technology Support Specialist (IT Support Specialist), Information Technology Technician (IT Technician), Network Technician, PC Tech (Personal Computer Technician), Support Specialist, Technical Support Representative, Technical Support Specialist, Technician

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Projected Growth Rate

Employment of Computer User Support Specialists is projected to grow 3 percent from 2018 to 2028, more slowly than average compared to all occupations.

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Projected Employment

No Data Available

Projected Employment Rankings For Virginia:

  • 3.7%

    Percent Change

    Ranks #18 in job growth rate
  • 2,110

    Annual Projected Job Openings

    Ranks #12 in net job growth

Select Type of Degree:

Typical College Majors

Majors that prepare Computer User Support Specialists:

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★ Number of granted degrees for degree type, Bachelors degree, is listed after the major.

Education Level

  • Doctorate or Professional Degree (1.2%)
  • Master's degree (10.6%)
  • Bachelor's degree (36.6%)
  • Associate's degree (16.9%)
  • Some college, no degree (24.3%)
  • High school diploma equivalent (9.4%)
  • Less than high school diploma (0.9%)

Percent of workers in this field

★ You’re seeing education information for Computer user support specialists(1) because we don’t have information for Computer User Support Specialists. Please note the information may not be the same for both occupations.

Colleges that Prepare

Colleges with the most graduates that become Computer User Support Specialists:

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Best colleges for Computer User Support Specialists:

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Skills

People in this career often have these skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
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Knowledge

People in this career often know a lot about:

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
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Abilities

People in this career often have talent in:

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Speech Clarity - The ability to speak clearly so others can understand you.
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Activities: what you might do in a day

People in this career often do these activities:

  • Provide technical support for software maintenance or use.
  • Monitor computer system performance to ensure proper operation.
  • Read documents to gather technical information.
  • Resolve computer software problems.
  • Collaborate with others to resolve information technology issues.
  • Install computer hardware.
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This page includes data from:

O*NET OnLine Career data: O*NET 24.3 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA

Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics

careeronestop logo Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development

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