Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Applications Analyst, Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Analyst, Desktop Support Specialist, Desktop Support Technician, Electronic Data Processing Auditor (EDP Auditor), Field Service Technician, Help Desk Analyst, Help Desk Technician, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Specialist (IT Specialist), Information Technology Support Specialist (IT Support Specialist), Information Technology Technician (IT Technician), Network Technician, PC Tech (Personal Computer Technician), PC Technician (Personal Computer Technician), Support Specialist, Technical Support Representative, Technical Support Specialist, Technician
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Career data: O*NET 24.1 Database by the U.S. Department of Labor, Employment and Training Administration (“USDOL/ETA”). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA
Occupation statistics: USDOL U.S. Bureau of Labor Statistics Occupational Employment Statistics
Videos: CareerOneStop, USDOL/ETA and the Minnesota Department of Employment & Economic Development