Customer Service Management programs prepare individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
While Customer Service Management offers degrees up to the Postbaccalaureate certificate, most students study towards a Bachelors degree. Students major in Customer Service Management all around the US, though the major at the Award of at least 2 but less than 4 academic years level sees the most graduates in Maryland. The average starting salary for an undergraduate degree in Customer Service Management is $39,500.
If you’re interested in studying Customer Service Management, then you should think about attending the University of Maryland Global Campus! This school grants about 1 degrees at the Award of at least 2 but less than 4 academic years level in Customer Service Management annually.
The highest paying career for Customer Service Management majors is First-Line Supervisors of Office and Administrative Support Workers. But, another thing to consider is how many job openings there currently is. A position that is in high need that a degree in Customer Service Management can prepare you for is First-Line Supervisors of Office and Administrative Support Workers.